How To Order

To order a pair of our headphones, please visit our SHOP and we’ll get it off to you the same day or the next working day, shipped from Winchester in England. When you receive your kit, simply follow the easy instructions to make the customised earbuds and you are ready to go in less than ten minutes. If you have any questions or problems, please email us and we will be very happy to help as best we can.

What to Expect When You First Receive Your Order:

Materials to make your own custom-fitted earbuds (it’s easy to do).

A soft and flexible headband with a pair of earphones built into it. These are specially chosen as they are the right shape to be embedded in the custom-fitted earbuds.

Full instructions, both written and in a video. These will show you how simple and quick it is to make the custom-fitted earbuds in the shape of your ears.

Despatch and Shipping Times:

We normally despatch orders on the day the order is received or within one working day. Orders are sent from Winchester in the UK (using Royal Mail) and we send all over the world (see * below for countries we DO NOT send to).

On most business days orders received before 1 pm will be despatched the same day. Expected delivery time is normally indicated in our confirmation email.

Average delivery times are:

1-3 working days in the UK

3-5 days for continental Europe and Ireland.

7-10 days for the rest of the world.

To request faster delivery, by courier, please email us and we will provide a costing for you.

*Please note, we do not despatch to the following countries:

Antarctica, Afghanistan, China, Cote D’ivoire, Cuba, Belarus, Bouvet Island, British Indian Ocean Territory, Cameroon, Central African Republic, Christmas Island, Equatorial Guinea, Haiti, Heard Island and McDonald Islands, Hong Kong, Iran, Iraq, North Korea, Laos, Lebanon, Liberia, Libya, Macau, Myanmar, Nigeria, Pakistan, Papua New Guinea, Serbia and Montenegro, Sudan, Syria, Taiwan, Turkey, Zimbabwe.