FAQs

So Just How Soft, Thin and Bendy are Our Bluetooth Headphones?

Very! This video shows you just how soft and bendy our DEEPsound Headphones for Sleeping are:


What is the Difference Between HEADPHONES, EARPHONES, CUSTOM-FITTED EARPHONES, EARBUDS and EAR PLUGS? Click here for more info.

Headphones go on or over your ears and normally play sound through speakers built into the headset (although ours also play sound through custom-fitted earbuds). 

Earphones go in your ears and normally play sound through small drivers in the earphones.

Custom-fitted earphones go in your ears and are moulded to the shape of your ear. They play sound through small drivers in the earphones. In-Ear-Monitors worn by musicians and stage performers are custom-fitted earphones.

Earbuds are earphones that sit outside the ear canal and normally play sound through small drivers in the earpieces.

Ear Plugs go in your ears and block sound (they do not play sound).

Headphones
Our headphones made specially for sleeping (thin and soft).
Earphones
Custom-fitted earphones like the ones made by us.
Earbuds.
Foam earplugs.

How To Order

To order our audio headgear, please visit our partner SleepPro.com and they’ll get your order off to you the same day or the next working day, shipped from Winchester in England. When you receive your kit, simply follow the easy instructions to make the customised earbuds and you are ready to go in less than ten minutes. If you have any questions or problems, please email us and we will be very happy to help as best we can – as quickly as possible.


What to Expect When You First Receive Your Order:

Materials to make your own custom-fitted earbuds (it’s easy to do).

A soft and flexible headband with a pair of earphones built into it. These are specially chosen as they are the right shape to be embedded in the custom-fitted earbuds.

Full instructions, both written and in a video. These will show you how simple and quick it is to make the custom-fitted earbuds in the shape of your ears.


Despatch and Shipping Times:

Orders are normally despatched on the day the order is received or within one working day. Orders are sent from Winchester in the UK (using Royal Mail) and we send all over the world (see * below for countries we DO NOT send to).

On most business days orders received before 1 pm will be despatched the same day. Expected delivery time is normally indicated in our confirmation email.

Average delivery times are:

1-3 working days in the UK

3-5 days for continental Europe and Ireland.

7-10 days for the rest of the world.

To request faster delivery, by courier, please email us and we will provide a costing for you.

*Please note, we do not despatch to the following countries:

Antarctica, Afghanistan, China, Cote D’ivoire, Cuba, Belarus, Bouvet Island, British Indian Ocean Territory, Cameroon, Central African Republic, Christmas Island, Equatorial Guinea, Haiti, Heard Island and McDonald Islands, Hong Kong, Iran, Iraq, North Korea, Laos, Lebanon, Liberia, Libya, Macau, Myanmar, Nigeria, Pakistan, Papua New Guinea, Serbia and Montenegro, Sudan, Syria, Taiwan, Turkey, Zimbabwe.


MAKING THE CUSTOM FITTED EARBUDS

Is easy to do at home and only takes about 5 minutes. We provide you with the material to do this and clear instructions in both written and video form.


USING YOUR HEADPHONES

One you have made the custom-fitted earbuds, place the headset over your head with the neck band on the nape of your neck. Put the earbuds in your ears, place the headset cushions over your ears and fire up your favourite ambient sounds, music or audio book via Bluetooth on your phone. 


PAIRING AND CHARGING THE BLUETOOTH UNIT

To pair the Bluetooth on your headset with your phone, set the phone to pairing mode and then press the red button on the headset for 3 seconds.

Charing the Bluetooth unit’s battery should be done every day. You simply use the micro-USB cable supplied and plug one end into the Bluetooth unit accessed by the hole behind your right ear on the headset. Then plug the USB end into your phone charger (5 volts or less). The Bluetooth battery will recharge in 1 – 3 hours. 


Audio Gear for Sleep

Designed from the ground up to be effective AND comfortable to wear while sleeping.

DEEPsound

© 2020 All Rights Reserved DEEPsound Ltd, Winchester, England.